WIT turns feedback, emotions and conversations into actionable intelligence to improve the customer experience, protect your reputation and make better decisions.
WIT integrates with the tools you already use
The experience behind WIT
Organizations that already trust WIT
The experience gained alongside leading organizations helped shape the vision behind WIT.
WIT connects comments, emotions and behaviors to turn what your customers and team members experience into clear insights, priorities and concrete actions.
⭐⭐⭐⭐⭐ Excellent service. I'd definitely come back.
“I waited too long to be helped.”
“The product was out of stock.”
Main reason customers recommend us.
Increased friction over the last 72 hours.
High priority to reduce detractors.
The difference isn't in listening.
It's in knowing where to act.
| Traditional CX platform | WIT — Experience Intelligence | |
|---|---|---|
| Issue detection | Scattered data, no integrated view by touchpoint | ✓ Detect issues in real time |
| Response to unhappy customers | You find out late, through a public review | ✓ Instant alert + AI-suggested message |
| Feedback capture | Low response rates and data with no operational context | ✓ 45–60% via WhatsApp |
| Comment analysis | Slow, manual reading | ✓ AI that detects patterns, risks and priorities |
| Google Reviews | Manual management, no context | ✓ Suggested replies and publishing from one place |
| Concrete action | You get reports | ✓ You get tasks to execute today |
Every piece of feedback becomes a signal. Every signal, a concrete action to improve the experience, operations and results.
See which locations are performing best, where operational risk lies, and what's affecting the customer experience.
Every unhappy customer is a recovery opportunity. WIT alerts you, suggests what to say, and helps you act before you lose them.
Capture feedback where your customers actually respond, and turn every interaction into actionable data.
More responses, more context and more ability to act.
WIT turns customer feedback into actionable decisions. It automatically detects patterns, risks and opportunities.
Centralize and respond to Google Reviews from a single platform to protect your reputation, trust and conversion.
WITTY analyzes thousands of interactions, identifies patterns and turns experience into actionable intelligence to help teams, leaders and experience specialists make better decisions.
Negative comments about wait times grew 38% over the last 72 hours.
Reach out to recent detractors, review staffing during peak hours and track progress for 7 days.
NPS, CSAT, CES and Google Reviews help you read the experience with more precision and act with focus.
WIT summarizes the full experience by combining WIT Score, NPS, CSAT, detractors and operational drivers. This way you can see what's working, what's creating friction, and where to act first.
From franchises to clinics, retail or services, WIT helps detect opportunities, risks and priorities at every touchpoint.
Compare locations, spot at-risk sites and protect the experience across your whole brand.
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Understand what affects the in-store experience, digital channels, service and repeat purchases.
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Measure service, wait times, product, ambiance and repeat visits by location.
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Measure patient experience, follow-up, care and post-visit satisfaction.
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Detect friction in service, claims, renewals and customer support.
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Understand the experience by customer, salesperson, region, channel or stage of the sales process.
See solution →Detect risks, opportunities and priorities in real time, before they turn into lost customers, reputation or revenue. Contact us — we can help.
"Wait time" mentions rose 38% this week at the Aventura location.
Reach out to recent detractors and add staff during peak hours.